Cookie Policy

1. WHAT ARE COOKIES & LOCAL STORAGE?

Cookies are compact text files placed onto your computer, tablet, mobile device, or smart TV browser when visiting websites or using web-based applications. They allow platforms to recognize your device across visits, store user preferences, and ensure seamless navigation.

In addition to HTTP cookies, our web and TV applications may utilize modern HTML5 Local Storage and Session Storage to store offline tokens, UI preferences, and playback telemetry without transmitting unnecessary overhead with every network request.

2. HOW REDSTRIM USES COOKIES & STORAGE

Redstrim uses cookies and storage technologies for fundamental platform functions, including:

• Authentication & Session Persistence: Keeping operator administrators and subscribers securely signed in across page transitions.
• Playback State & Resume Points: Storing your exact playback position (timestamp) so you can resume movies and episodes where you left off across screens.
• Audio & Subtitle Preferences: Remembering selected languages, closed captions, and volume levels for video playback.
• CDN & Edge Routing: Directing your media stream to the nearest edge cache server to prevent buffering and maximize throughput.
• Platform Telemetry & Performance: Measuring buffer events, page load speeds, and player responsiveness to continuously optimize platform reliability.

3. CATEGORIES OF COOKIES WE USE

We classify the cookies utilized on our site and web players into four primary categories:

• Strictly Necessary Cookies: Essential for security, session authentication, and basic site functionality. Without these cookies, services like admin login and video streaming cannot operate.
• Functional Cookies: Remember choices you make (such as language preferences or default playback quality) to provide an enhanced, personalized user experience.
• Performance & Analytics Cookies: Collect aggregated, anonymized metrics on how visitors navigate our site, which features are most used, and streaming error frequencies.
• Security & DRM Verification: Assist in validating secure video tokens and preventing automated scraping or unauthorized concurrent stream access.

4. COOKIES INVENTORY & RETENTION DURATION

Below is a summary of typical cookies used across the Redstrim ecosystem:

• __Host-redstrim_session (Strictly Necessary): Stores encrypted session token for authentication. Duration: Session (cleared on browser close).
• redstrim_playback_state (Functional): Retains video resume timestamps, volume, and subtitle language. Duration: 90 days.
• cf_clearance / __cf_bm (Security): Provided by Cloudflare to mitigate bot attacks and verify legitimate human visitors. Duration: Up to 1 year.
• _ga / _gid (Analytics): Google Analytics cookies collecting anonymized traffic statistics and referral paths. Duration: Up to 2 years.
• redstrim_cookie_consent (Functional): Remembers whether you have acknowledged our cookie and privacy notices. Duration: 1 year.

5. THIRD-PARTY COOKIES & EXTERNAL PARTNERS

Some cookies may be placed by trusted third-party providers who provide specialized infrastructure for Redstrim, including CDN distribution networks (e.g., Cloudflare), cloud hosting facilities, and analytics tools. These third parties may collect telemetry under their respective privacy policies.

6. HOW TO CONTROL & DISABLE COOKIES

Most web browsers allow you to control cookies through their settings preferences. You can configure your browser to notify you when you receive a cookie, block specific cookies, or delete all existing cookies.

Please note that if you choose to disable strictly necessary or functional cookies, significant portions of the Redstrim website, operator portal, and video playback player may not function properly or may require you to re-authenticate repeatedly.

For detailed guidance on adjusting cookie settings in popular browsers:

• Google Chrome: Settings > Privacy and security > Third-party cookies
• Mozilla Firefox: Settings > Privacy & Security > Enhanced Tracking Protection
• Apple Safari: Preferences > Privacy > Block all cookies / Manage Website Data
• Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies and site data

7. UPDATES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to accommodate changes in our technology stack, regulatory requirements, or video streaming enhancements. Any modifications will be posted here with an updated "Last Revised" date.

8. CONTACT US

If you have any questions, comments, or concerns about our use of cookies and tracking technologies, please reach out to us at:

Email: [email protected] | Technical Support: [email protected]

Redstrim Global Streaming Technologies Inc. — Privacy Operations